Last Updated: June 2026
At BIGBOSS, customer satisfaction is important to us. This Refund Policy outlines the terms and conditions under which refunds may be granted for products and services purchased through BIGBOSS.lk.
Eligibility for Refunds
Refund requests may be considered under the following circumstances:
- The purchased service has not yet been initiated.
- A duplicate payment has been made by mistake.
- The service cannot be delivered due to reasons solely attributable to BIGBOSS.
- Technical issues prevent the successful delivery of a purchased digital product or service.
Non-Refundable Services
The following products and services are generally non-refundable:
- Website design and development services once work has commenced.
- Custom software development projects.
- Domain name registrations and renewals.
- Web hosting services after activation.
- Digital products delivered electronically.
- Graphic design services after concept delivery.
- SEO, digital marketing, and advertising services already performed.
- Any custom-made or personalized service.
Cancellation Requests
Customers may request cancellation before work begins. Once a project has entered the planning, design, development, or implementation phase, cancellation fees may apply based on the amount of work completed.
Partial Refunds
For long-term projects, BIGBOSS reserves the right to provide partial refunds based on the percentage of work completed at the time of cancellation.
Service Delivery Issues
If you experience any issues with a purchased service, please contact our support team immediately. We will make every reasonable effort to resolve the issue before considering a refund.
Refund Processing
Approved refunds will be processed within 7–14 business days using the original payment method whenever possible.
Please note that bank processing times may vary depending on your financial institution.
Contact Us
For refund requests or questions regarding this policy, please contact us through the contact information available on BIGBOSS.lk.
BIGBOSS reserves the right to modify this Refund Policy at any time without prior notice.